Privacy policy

Privacy Policy

This Privacy Policy describes how ("Vantor," "we," "us"), located at collects, uses, and shares personal information when you visit or make a purchase from this store. We are the controller of the personal information described in this policy.

Information we collect

  • Order information: name, billing and shipping address, email address, phone number, and details of the products you purchase.
  • Payment information: payments are processed by our payment providers. We do not store full payment card numbers on our systems.
  • Device information: IP address, browser type, time zone, and information about how you browse the store, collected through cookies and similar technologies.
  • Account and support information: information you provide when you create an account or contact our support team.

How we use your information

  • To process orders, arrange shipping, and send order confirmations and tracking updates.
  • To respond to support requests and manage returns and refunds.
  • To screen orders for potential risk or fraud.
  • To operate, maintain, and improve the store.
  • To send marketing emails, where permitted and in line with your preferences.

How we share your information

We share personal information with service providers that help us operate the store, including Shopify (our e-commerce platform), payment processors, and shipping carriers such as USPS. We may also share information to comply with applicable laws, to respond to lawful requests, or to protect our rights.

We do not sell personal information for monetary consideration. 

Cookies and analytics

We use cookies and similar technologies to keep your cart working, remember your preferences, and understand how visitors use the store. You can control cookies through your browser settings; disabling some cookies may affect how the store functions.

Email marketing

If you opt in to marketing emails, we send them in compliance with the CAN-SPAM Act. Every marketing email includes an unsubscribe link, and we honor opt-out requests promptly. We do not use false or misleading subject lines.

Your privacy rights

Depending on your state of residence — including under the California Consumer Privacy Act, as amended by the CPRA, and similar laws in other states — you may have the right to:

  • Know and access the personal information we hold about you.
  • Request correction of inaccurate personal information.
  • Request deletion of your personal information.
  • Opt out of the sale or sharing of personal information.
  • Not receive discriminatory treatment for exercising any of these rights.

To exercise any of these rights, contact us at support@vantortimepieces.com. We may need to verify your identity before fulfilling your request, and you may use an authorized agent to submit a request on your behalf.

Data retention

We keep order and account information for as long as needed to provide our services and to meet legal, tax, and accounting obligations, after which it is deleted or anonymized.

Children's privacy

This store is not directed to children, and we do not knowingly collect personal information from anyone under 16 years of age.

Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when it was last revised.

Contact

Questions about this policy or your personal information can be sent to support@vantortimepieces.com